Refunds
A straightforward refund policy.
The 30-Day Print Pass is small and one-time. Fixing a failed purchase should be straightforward too.
Effective August 30, 2026
Seven-day refund window
You can request a refund within seven calendar days after buying a 30-Day Print Pass. Send the request from the email address used for the raberu account to support@raberu.app. Include the purchase date and a short explanation so the payment can be found. Do not send a full card number or sign-in code.
Access or service problems
If payment succeeds but paid printing is not activated, or a raberu service failure prevents meaningful use of the pass, contact support promptly. raberu will try to restore the promised access. If the problem cannot be resolved in a reasonable time, raberu will provide an appropriate full or partial refund even when the seven-day window has passed.
How refunds are returned
Approved refunds are submitted to the original payment method through Stripe, normally within five business days after approval. Your bank or card provider may take additional time to post the credit. Taxes are returned when required and supported by the original transaction. A refund ends the associated 30-Day Print Pass unless the refund corrects a duplicate or mistaken charge without reversing the valid purchase.
No subscription to cancel
The 30-Day Print Pass is a one-time purchase. It does not renew automatically, so there is no subscription cancellation process. Editing and saving projects remain available after print access expires.
Rights under local law
This policy does not limit refund, cancellation, or consumer rights that cannot legally be excluded where you live.